Our Trustpilot Reviews

637 reviews on

2 days ago

Great prices my bill invoice is always the same every month. Fast data speeds that never let me down and it’s always getting used.

5 days ago

If I've had a problem and called the support has been exceptional and very helpful.

Reply from EscapeNet 3 days ago

Great to hear, Annette. Thanks for taking the time to share your experience with us in a review! We really do appreciate it. If you ever do see anything that we can do to improve, please let us know. Cheers. John

25 May

Alway's great service.
Very happy with this company very happy.
Thank you.

Reply from EscapeNet 26 May

Hi, Natalie. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John

24 May

Very good internet provider and realiable

Reply from EscapeNet 25 May

Hi, Ray. Thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We're so glad that you've had a wonderful experience with both our service and our support team. Have a fantastic week. Cheers, John

21 May

Any time I've had to call EscapeNet, the personnel on the help desk are always efficient. Rick was particularly pleasant to deal with today. He dealt with my questions efficiently and should be commended for his excellent customer service attitude and his friendly and professional manner.
Thanks Rick.

Reply from EscapeNet 24 May

Hi, Nyanda. That’s wonderful to hear. We’re glad you’re enjoying the service and support. We will definitely pass along your feedback to Rick. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, John

2 days ago

Very fast connection and fast internet highly recommended

5 days ago

Been great , and good on price

Reply from EscapeNet 3 days ago

Hi, Cindy. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John

25 May

Great Service, has never failed since I've got it. Price is very reasonable and affordable. Customer Service is Excellent.

Reply from EscapeNet 26 May

Hi, Julz. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John

22 May

work ,installation was all handled very well with minimum of fuss

Reply from EscapeNet 24 May

Hi, Vienna. We work really hard to make our onboarding of customers as simple and as efficient as possible so it's always great to get feedback when we've achieved that outcome. Have an awesome week. Cheers, John

21 May

Friendly, Listen To Customers And Very Understanding. Polite, Would Highly Recommend To My Family And Friends. Over All From My Experience I Would Definitely Rate Them 5 STAR!! ( A Very Happy Customer.)😀😀

Reply from EscapeNet 24 May

Hi, Mary-ann. Thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We're so glad that you've had a wonderful experience with both our service and our support team. Have a fantastic week. Cheers, John

3 days ago

I was impressed how quickly we were connected once we signed up. The service tech who ran me through the process of getting the internet to actually work in my home was great. Appreciated his patience and help.

Great experience so far. Thankyou !

Reply from EscapeNet 3 days ago

Hi, Jenn. We work really hard to make our onboarding of new customers as simple and as efficient as possible so it's always great to get feedback when we've achieved that outcome. Have an awesome rest of the week. Cheers, John

27 May

Problem solved quickly and polite service

Reply from EscapeNet 6 days ago

Hi, Raelene. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John

24 May

I recommend them because their customer service is amazing.

Reply from EscapeNet 25 May

Hi, Alison. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John

21 May

Very prompt and friendly with their responses.

Reply from EscapeNet 24 May

Hi, Miriam. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John

21 May

Awesome Customer Service
I Absolutely recommend EscapeNet

Reply from EscapeNet 21 May

Hi, Yonna. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John

4 days ago

Problem resolved quickly, have moved house twice in the last 5 months and disconnection and reconnection were relatively painless..

Reply from EscapeNet 3 days ago

Hi, Joan. We work really hard to make relocation of customers as simple and as efficient as possible so it's always great to get feedback when we've achieved that outcome. Have an awesome rest of the week. Cheers, John

27 May

Professional service, friendly staff, helpful technical support

Reply from EscapeNet 27 May

Hi, Sena. Thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We're so glad that you've had a wonderful experience with both our service and our support team. Have a fantastic week. Cheers, John

24 May

The customer service was easy n great. They fixed and update my acc straight away

Reply from EscapeNet 25 May

Hi, Ashley. That’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, John

21 May

EscapeNet...

The customer service is amazing and if I have an issue, the issue is resolved as quickly as possible.

I highly recommend EscapeNet

Reply from EscapeNet 24 May

Hi, Miranda. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John

20 May

Good service and very helpful too

Reply from EscapeNet 21 May

Hi, Jesse. That’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, John

Contract free with unlimited data

We’d rather you stay with us because you want
to, not because there’s a nasty contract
forcing you to.

Amazingly simple nbn^TM

No setup fees, no plans change fees, no
relocation fees & no hidden fees. What you
see is what you get.

We're here to help

Set up, connect and manage your service with
ease, all online. We're also online 365 days a
year to provide help when you need it.

CONNECT TO THE NBN

Сonnecting with Australia Broadband is easy

Check your new address

Enter your address and see if you can get nbn^TM at your
place. If your address is nbn^TM ready, we'll let you
know what nbn^TM technology and speed you can get
at your place.

Pick the nbn^TM speed plan you want, choose our
modem (or BYO) and sign up online with ease.

Get connected

We'll look after the nbn^TM arrangements for you.
If an NBN Co technician is required, we’ll send
one out to get you setup

Sit back & enjoy

Setup your modem, get online and enjoy stress-
free streaming & fast internet on the nbn^TM

Fast & amazingly simple nbn^TM with unlimited data, no contracts and free setup

Important information

Contract Free

All EscapeNet NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.

No Connection or Hidden Fees

EscapeNet does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With EscapeNet, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.

Simple Billing

Your EscapeNet subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

NBN Installation

After you have submitted your order, EscapeNet will confirm if an installation appointment is needed. If an installation appointment is needed, EscapeNet will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.

NBN Co charges are charged by the NBN Co Ltd and not EscapeNet. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, EscapeNet will pass this NBN Co charge onto to you at cost.

Fair Use Policy

All EscapeNet services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?

Limitations and Availability

EscapeNet personal nbn™ plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises.

This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.