Warranty Information


Information you need to know

When you purchase equipment from us we will pre - configure it with all the necessary settings for you, therefore saving you time.

Our staff are trained to provide technical support for the products that we sell.


What Equipment is Covered by Warranty

TP Link

Equipment Name Model No Equipment Description Warranty Period
TP LINK Modem Router TD-W8970 300Mbps Wireless N Gigabit ADSL2+ Modem Router, 4 Gigabit LAN ports, 2 USB 2.0 Ports, Lantiq+Atheros, 802.11n/g/b, 3 detachable antennas, IPv6, Annex A, with ADSL splitter 3 Years
TP LINK Modem Router TD-VG3631 300Mbps Wireless N VoIP ADSL2+ Modem Router, MTK+Zarlink chipset, ADSL/ADSL2/ADSL2+, Annex A, with ADSL splitter, 802.11n/g/b, 2 detachable antennas, 2 3 Years
TP LINK Ethernet Adapter Kit TL-PA211 KIT 200Mbps Multi-Streaming Powerline Ethernet Adapter Kit, Mini Size, HomePlug AV, Twin Pack, Support Multiple IPTV Streams 3 Years
TP LINK Modem Router TD-8950ND 4-port 150Mbps Wireless N ADSL2+ Modem Router, Broadcom+Atheros chipset, ADSL/ADSL2/ADSL2+, Annex A, with ADSL splitter, compatible with 802.11n/g/b, 1 3 Years
TP LINK 3G Dongle M5350 3G Mobile Wi-Fi 3 Years
TP LINK Modem Router TL-SF1008P 300Mbps Wireless N VoIP ADSL2+ Modem Router, MTK+Zarlink chipset, ADSL/ADSL2/ADSL2+, Annex A, with ADSL splitter, 802.11n/g/b, 2 detachable antennas, 2 3 Years
TP LINK Modem Router TL-WPA281 300Mbps Wireless N Powerline Extender, 200Mbps Powerline datarate, Plug and Play, QoS, Support Multiple IPTV Streams, Single Pack 3 Years
TP LINK ESC-WLAN-EXTD   1 x TL-WPA281
1 x TL-PA211
1 x Config
3 Years
TP LINK Wireless Adapter TL-WN723N 150Mbps Wireless N Mini USB Adapter, Mini Size, Realtek, 2.4GHz, 802.11n/g/b, QSS button, autorun utility 3 Years

Netcomm

Equipment Name Model No Equipment Description Warranty Period
ADSL2+ WiFi Modem Router with VoIP NB16WV ADSL2+ WiFi Modem Router with VoIP, Power adapter, Ethernet Cable (RJ-45), Phone Cable (RJ-11) Wireless security card 1 Year and register product for an extra 1 year warranty
N300 WiFi Gigabit Router with Voice NF5 N300 WiFi Gigabit Router with Voice, Power Adapter, Ethernet Cable(RJ-45), Wireless security card 1 Year and register product for an extra 1 year warranty
ADSL2+ Modem Router NB604 ADSL2+ Modem Router, Power Supply 12VDC 1.5A, Ethernet Cable (RJ-45), Phone Cable (RJ-11) 1 Year and register product for an extra 1 year warranty

Samsung

Equipment Name Model No Equipment Description Warranty Period
       


Warranty Periods


How to claim

You need to contact us on 1300 135 235 or email us on support@esc.net.au, so we can troubleshoot with you and we’ll try to fix the problem remotely. You will need to call the supplier to get a claim number and send the product to them.

TP Link will organise delivery of a replacement product once you have called them, so that your down time is minimised. TP Link contact details are 1300 875 465.

Once you have received your replacement product, contact us and we will help you configure it.

NetComm Products

The customer Service telephone numbers for NetComm are;

Telephone (Australia)

NSW/ACT: (02) 9424-2059
VIC/TAS: (03) 9012-3399
SA/NT: (08) 8121-9001
QLD: (07) 3102-8870
WA: (08) 9467-8980

NetComm will notify us and we will contact you to advise if the product is covered under warranty.

From there we will post you a replacement product that has been pre-configured.

Samsung



What is not covered

  • Equipment not supplied by us
  • Change of mind
  • Damaged caused by misuse, accident, impact, liquid, heat etc
  • Voiding the warranty by hacking the firmware or software
  • Voiding the warranty by opening and removing the cover of the device
  • Not using the equipment according to the instruction and the function it was designed for
  • Power surge damage
  • Lightening damage
  • Theft

What if the product is not covered by Warranty?

If we or our supplier inspect the equipment and determine that the fault was caused by a non covered event as listed above, you will not be entitled to a refund or replacement equipment. If the equipment is not paid for (was part of a plan) you will be charged for that equipment and any replacement. Any replacement equipment will need to be return to us in its original packaging.


Important Information

Please note that the repair or replacement of equipment may result in the loss of data eg. Telephone numbers, contact details etc. Please ensure that you have saved all the information somewhere else before you send it back for repair or replacement. The Warranty on the products we sell you are in addition to any rights or remedies that you may have under the Competition and Consumer Act.


Fees

Postage of replacement products to you by us cost a flat rate of $12.00 using Express Post.