You dont have to lose your number when you sign up for EscapeNet Mobile.
As long as it's still active and connected (don't cancel it), we can transfer the number over without any fuss.
EscapeNet Mobile operates on parts of the Telstra Wholesale network and requires a compatible 4G mobile handset.
EscapeNet Mobile Coverage Area
Join the thousands of other happy EscapeNet customers.
Frequently asked questions
Are there connection fees?
No, EscapeNet does not charge any activation or setup fees the mobile service.
Can I use my existing mobile phone?
Yes, depending on the capability of your existing device. EscapeNet sim cards are trio-cut to standard, micro and nano sizes. It's important your phone is not locked to only operate on an individual provider.
Is my phone number safe?
If you believe your number has been transferred without your permission immediately contact the Australian Federal Police https://www.afp.gov.au/ on 02 5126 0000 or contact your local state Police.
Other services to assist include https://www.scamwatch.gov.au/ and https://www.idcare.org/. Please also contact our Helpdesk for prompt assistance.
Which countries can I call with my 120 included minutes?
Calls to fixed lines and mobiles: Bangladesh, China, Denmark, Germany, Hong Kong, India, Indonesia, Italy, Ireland, Israel, Malaysia, Malta, Netherlands, New Zealand, Pakistan, Philippines, Singapore, South Africa, South Korea, Spain, Sweden, United Kingdom, Vietnam.
Calls to fixed lines: Argentina, Brazil, Canada,Czech Republic, France, Greece, Japan, Mexico, Nigeria, Norway, Peru, Poland, Portugal, Switzerland, Taiwan, Thailand, Turkey, USA, Venezuela.
International Roaming?
International Roaming can be enabled on your EscapeNet Mobile plan. For more details on the inclusions please see the International Roaming Pack items on our FAQ page https://www.esc.net.au/faq/
Cyber security to protect your sensitive information.
We take cyber security seriously; protecting your service, account and personal information, through multi-factor authentication to our MyAccount control panel.
Your EscapeNet MyAccount portal is your home to manage your internet services, view notifications and pay your accounts. Online, 24 hours a day.