To get the best performance from your EscapeNet internet service it's important your router or home gateway device is connected correctly.
An incorrectly connected router may work initially; but will result in drop-outs, slower speeds and devices that can't connect to the internet.
Now's a good time to check your connectivity.
Most routers feature a seperate DSL (internet) port, often gray in colour and distanced from the other ports. This telephone sized port is smaller than the network ports and is designed to connect directly to your telephone socket on the wall.
So we've located the DSL (internet) port in Step 1, now let's make sure it's cabled correctly to the telephone wall plate.
The correct way is to have a single telephone cable going direct from your routers DSL port to the wall. There should be no other devices in between, for example filters or splitters. We recommend you only use the new telephone cable that comes with your modem router.
With the cabling sorted out, the last item to check is the router configuration. Some routers will provide an internet connection even if setup incorrectly.
If you're familiar with your routers set-up console you can check it's Operation Mode.
DSL Modem Router Mode is used for NBN services that connect through a phone line, such as Fibre to the Node (FTTN) and Fibre to the Building (FTTB).
Use the links below to view your routers setup instructions. Your router model can be found on the bottom of your device.
