Payment Information

At EscapeNet we make payment easy! We offer a variety of payment types to better suit your needs. Additionally, we do not charge any credit card surcharge fees.

There are two main methods of paying for your EscapeNet bill.

  • Auto Pay - a simple an convenient way to automate your payments.
  • Manual Payments - organised by you. A $4.95 admin fee applies to monthly manual payments
You can apply for Auto Pay through our Myaccount portal. Also you can make an online payment now.


billing format

Whilst we support post, email or online invoicing, our default invoicing process is to post an invoice to you according to your billing period (ie monthly or quarterly). If however, you have opted to use autopay, we will automatically change your billing format to email.



Payment time frames & billing frequency

The following table provides a guideline on the typical time delay we experience to receive the respective payment methods. It also shows the available payment periods applicable. We allow sufficient time to allow all payment methods to complete prior to taking credit management. However if your payment fails, your account may automatically be suspended.

Payment Method Timeframe Payment Period
Bpay Up to 3 business days Monthly/quarterly
Cash / EFTPOS Immediate Monthly/quarterly
Cheque Up to 3 business days Monthly/quarterly
Credit Card Immediate Monthly/quarterly
Direct Debit Immediate Monthly
Australia Post Billpay 1 business days Monthly/quarterly


payment options

Direct Debit
Our preferred method of payment. Setup or change your bank account or credit/debit card details online at www.esc.net.au/go/autopay
  
Credit Card / Internet Payments
By credit card or debit card available anytime at www.esc.net.au/go/pay
  
Post Billpay
Australia Post outlets will accept cash, cheque or EFTPOS. Please allow 3 business days for processing.
  
BPAY
By internet or phone banking. Please allow 3 business days for processing.
  
Phone
Payments by credit card or debit card by calling our office on 1300 135 235.
  
Cash
At any Australia Post office.
  
Cheque
At Australia Post or send the payment slip from the bottom of your invoice and a cheque payable to EscapeNet, 465 South Road Keswick SA 5035.



Over Due Accounts

The table above highlights the timeframes before we generally see your payment. Your account will not be suspended once we receive your payment, however if your payment fails, your account may automatically be suspended.

Accounts are suspended very soon after your nominated due date. If you require an extension to your current payment terms you must contact us prior to your due date.

In the event that your account is suspended, you will either need to contact us to make alternative payment arrangements, or make an online payment. Your internet access will be restored within 15 minutes.